Refund Policy

 

Due to the nature of custom, print-on-demand products, we maintain a strict policy of no returns or exchanges for non-fault issues.

We only offer refunds or replacements if the item is damaged, defective, or incorrect due to a fulfillment error.

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Printful-Covered Issues (Replacements/Refunds Offered)

 

You are eligible for a replacement or a full refund if the item meets one of the following criteria:

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Issue                                           Resolution                                                   Deadline to Report

Damaged Product                 Replacement or Refund                   Within 30 days of delivery.

Defective Product                 Replacement or Refund                   Within 30 days of delivery.

Wrong Item Received          Replacement or Refund                   Within 30 days of delivery.

 

Package Lost in Transit       Replacement or Refund                   Must be reported within 30                                                                                                                                                                  days of the estimated delivery date.

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Non-Refundable/Non-Exchangeable Issues (No Returns Accepted)

 

We cannot accept returns or offer refunds for:

• Buyer’s Remorse: The customer simply changed their mind.

• Incorrect Size Ordered: The customer selected the wrong size (please refer to our size charts).

• Incorrect Color Ordered: The customer selected the wrong color.

• Address Errors: Packages lost or delayed due to an incorrect address entered by the customer.

 

How to Submit a Claim

 

For any Printful-covered issue, please contact us at [Insert Store Support Email] within the required deadline and include:

1. Your Order Number.

2. A clear description of the problem.

3. Mandatory: Clear photos showing the defect, damage, or incorrect item.